Students: Unable to Open DocuSign Document

Since DocuSign was converted to SSO, users have been reporting problems opening and signing DocuSign documents.

Please try the following process to resolve this issue:

Log into MyUCLA (https://my.ucla.edu)
Navigate to your Profile Settings and go to your Official Email Address.
Make sure that your Official Email Address on MyUCLA is the same email address in which you received the DocuSign document.
Save your changes for your Official Email Address.

After you have done these steps, refresh the pages and login again.

If this does not resolve the issue, contact the IT Service Desk at it.servicedesk@anderson.ucla.edu.